Privacy Policy: Your Data, Your Control

Last Updated: January 15, 2025

We're in the business of helping casinos keep players - not selling your data to third parties. This policy breaks down exactly what information we collect, why we need it, and how we protect it.

What Information We Collect

When you request a consultation or sign up for our retention analysis, we collect:

  • Business contact details: Name, email, phone number, casino name
  • Casino performance metrics: Player churn rates, revenue data, retention benchmarks (only what you choose to share)
  • Website analytics: Pages visited, time on site, referral sources via Google Analytics
  • Communication records: Emails, call notes, strategy documents from our collaboration

We don't track personal gambling behavior. We're B2B - casino operators only.

How We Use Your Data

Your information serves three purposes:

  1. Deliver our retention services: Analyze your player data, create custom loyalty strategies, track campaign performance
  2. Improve our offerings: Aggregate (anonymized) casino benchmarks help us spot industry trends
  3. Stay in touch: Send strategy updates, case studies, retention tips you actually want

We never use your casino's competitive data in public case studies without explicit written permission. Client confidentiality isn't negotiable.

Data Security Measures

Your casino metrics are locked down tight:

  • 256-bit SSL encryption for all data transfers
  • SOC 2 Type II certified data centers (AWS US-East)
  • Role-based access controls - only assigned strategists see your numbers
  • Regular third-party security audits (last completed: November 2024)

No offshore data storage. No shared databases with other clients. Your retention strategies stay yours.

Third-Party Tools We Use

We're transparent about our tech stack:

  • Google Analytics: Website traffic analysis (anonymized IP addresses)
  • HubSpot: CRM and email communications (GDPR compliant)
  • Calendly: Consultation scheduling
  • Stripe: Payment processing (we never see full card numbers)

Each partner maintains their own privacy standards. Links to their policies available on request.

Your Data Rights

You control your information. Request anytime to:

  • Access: Get a copy of all data we hold about your casino
  • Correct: Update outdated business details or metrics
  • Delete: Wipe your records from our systems (retention strategies included)
  • Opt-out: Stop marketing emails with one click

Processing time: 5-7 business days for data requests.

Cookie Policy

We use essential cookies for site functionality and analytics cookies (Google Analytics) to see what content helps casino operators most. No invasive tracking pixels or retargeting cookies.

Disable analytics cookies anytime through your browser settings. The site still works fine.

Changes to This Policy

When we update this privacy policy (rare, but happens), we'll email active clients 30 days before changes take effect. Date stamp at the top always shows the current version.

Questions About Your Data?

Our compliance team responds within 48 hours:

Email: [email protected]
Phone: +1 (555) 012-3456
Mail: 789 Data Protection Lane, Las Vegas, NV 89101

No runarounds. No legal jargon deflections. Just straight answers about how we handle your casino's information.